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Reducing the consumption gap with CSMs
The consumption gap develops as the amount of value your product could deliver outstrips the value your customers actually receive.
In this article you’ll see how your CSMs can work to minimise the gap as you release new products.
How Gong mobilises their users to reduce churn
Gong ensures the individual contributors that use their platform are engaged, getting value and advocating for their product through a range of end user focused programmes.